Returns and Refund Policy

Returns

We hope that you are completely satisfied with your GrowGoods purchase and want to make sure your shopping experience is a positive one. Please do not hesitate to contact Customer Service with any questions or concerns. We have tried to make the return process as painless as possible.

We can only accept return requests for items with a valid proof of purchase and are unopened, unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, and in the same condition as it was received.

If you wish to return your item, we must receive your request within 30 days of the date you received your item.

Refunds

Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.

If approved, the money will be refunded to your original method of payment within two days of receiving the returned item(s). All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.

Exchanges

In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email support@growgoods.com within 2 days of receiving your product to begin the process.

Return Shipping

After you’ve submitted a return request to support@growgoods.com, we will send you a return shipping label with RMA number. Please print it out and affix to your package because all returns must include the provided RMA number for processing.

Buyers are responsible for paying the return shipping costs unless other arrangements are approved by the Returns department.

Final Sale Items

If the item is marked “final sale”, it does not qualify for a return and cannot be refunded.